- The first 14 days are free. No card is needed to start, and you are not charged during the trial.
- On day 14, a card on file starts your month-to-month subscription. No card means new reporting pauses, your archive stays readable and nothing is charged.
- A failed payment gets an email and a three-day grace period. After that, new data collection stops, but you are never locked out of existing reports.
- You can cancel any time from inside Signal. We keep the reports Signal collected, and delete your data if you ask.
- This guide summarizes the Signal Subscription Agreement (CR-SIGNAL-2026-09). The agreement governs.
Everything below comes from the Signal Subscription Agreement, version CR-SIGNAL-2026-09, which you accept when you sign up. We've put it in plain English, but if anything here reads differently from the agreement, the agreement is what applies. CallRadius Signal enrollment is opening soon, so these are the terms that will apply when it opens.
The 14-day free trial
Your first 14 days are free. You don't need a payment card to start, and you won't be charged during the trial. During those days you connect your real Google account and see your own data, not a sample. (For what the product does, see How CallRadius Signal works.)
You can add a payment card from inside Signal at any time during the trial. You won't be charged during the trial either way. The card only matters when the trial ends.
What happens on day 14
| At the end of the trial | What happens |
|---|---|
| A card is on file | Your paid month-to-month subscription begins, and the card is charged automatically. |
| No card is on file | New reporting and data collection pause. Your existing archive remains readable. Nothing is charged. Adding a card later resumes service. |
In other words, there's no surprise charge. If you never add a card, live reporting simply pauses after day 14.
Your billing day
Once paid service begins, your card is charged automatically on the same calendar day each month. If a month doesn't have that day, the charge happens on the last day of that month.
For example, if your billing day is the 31st, you'd be charged on the 30th in a 30-day month and on the last day of February.
- Prices are per connected Local Services account, in US dollars, and exclude any applicable taxes.
- Signal is $29 a month, the unlimited HELM add-on is $14 a month, and Signal Pro is $79 a month. See the plans explained.
- There is no setup fee, minimum term or long-term commitment.
If a payment fails
- We email you. If we can't charge your card, you'll get an email.
- Three-day grace period. You have three days to sort it out. Your dashboard shows the exact date your reporting would pause.
- Collection pauses, access doesn't. If the payment is still outstanding after the grace period, Signal stops collecting new data for your account. It does not lock you out. Your existing reports stay visible.
- It picks up again. Collection resumes as soon as a payment succeeds.
Changing plans
You can move between Signal, the unlimited HELM add-on and Signal Pro. If you change plans during a paid billing period, the difference is prorated by our payment processor.
Cancelling, and what happens to your reports
You can cancel at any time from inside Signal. Cancellation ordinarily takes effect at the end of your current trial or paid billing period. We don't refund part of a paid period.
After you cancel, we keep the reports Signal collected. That matters because Google keeps Local Services history for a limited period. If you restart Signal later, the reports we kept are available again, rather than starting from an empty archive.
Downloading your data
While your trial or paid subscription permits downloads, you can download the current month of your lead data at any time. Earlier months stay viewable in Signal while your account has archive access. If you're closing your account, ask us and we'll provide a complete export of your data. More on this in your data, read-only access and the archive.
Asking us to delete your data
If you'd rather we delete your data, ask us and we'll process the request, subject to any records we're legally required to keep.
Changes to the terms
We may update the agreement. If a change materially reduces what you receive or increases what you pay, we'll give you at least 30 days' notice by email before it applies to you, and you can cancel before it takes effect. We won't raise the price of your existing plan without that notice.
The agreement also covers other points this guide doesn't summarize in full, including data and privacy, the read-only commitment, Signal's dependence on Google's data and the limits of liability. Please read the full agreement before you sign up.
Common questions
Will I be charged if I forget to cancel the trial?
Only if you added a card. With no card on file, nothing is charged and new reporting pauses after day 14.
If my card fails, can I still see my reports?
Yes. After the three-day grace period, Signal stops collecting new data, but your existing reports remain visible. Collection resumes once a payment succeeds.
Do I get a partial refund if I cancel mid-month?
No. Cancellation ordinarily takes effect at the end of your current paid billing period, and partial periods aren't refunded.
If I come back later, do I start from scratch?
No. We keep the reports Signal collected, so if you restart, they are available again.
Which document wins if this guide and the agreement differ?
The agreement. This guide is a plain-English summary of CR-SIGNAL-2026-09. For anything else, see the FAQ or ask us.
Questions about anything in this guide? Talk to a person. We answer every message.
